Refund policy

Returns & Refunds

We hope you love your SOLEON order. If you change your mind, you have 14 days from the date you receive your order to let us know that you wish to return it. You then have a further 14 days to return the goods to us.

To request a return, please contact us at hello@soleon.co.uk before sending your item back. Items should be returned unused, in their original condition and, where possible, in their original packaging.

Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item. We recommend using a tracked postal service, as returned items remain your responsibility until they reach us.

Once your return has been received, we will process any refund due within 14 days. Refunds will be made to the original payment method. Where applicable, the original standard delivery charge will also be refunded. If you chose a more expensive delivery service, such as Express Delivery, we are only required to refund the equivalent standard delivery charge.

Personalised and custom-made items

Items that have been made or personalised specifically for you may not be eligible for a change-of-mind return. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is damaged, faulty or you have received the wrong item, contact hello@soleon.co.uk as soon as possible with your order details and, where appropriate, photographs so that we can resolve the issue.

Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at hello@soleon.co.uk. If your order has already been dispatched, the normal returns process will apply.

Nothing in this policy affects your statutory rights under UK consumer law.